RESEARCH INTERESTS

My research interests are primarily in the areas of applied probability and stochastic analysis with applications in stochastic queueing networks. Other areas of interests include statistics, stochastic modeling, and analysis of service systems in customer contact centers.

Probability, Stochastic analysis

Constrained diffusion processes, Queueing networks, Stochastic control

Stochastic nonlinear filtering, Particle methods

Call center management--forecasting and staffing