This FAQ is an evolving document. Please help make it better. If you have any additions, suggestions or corrections, please mail me.
For The Impatient: If you read nothing else in this
FAQ, please read this section
Where is the Lab?
What are the Lab's hours?
What's the best way to report problems?
What are the specs on the machines?
What software is available?
Who are you?
Is there a Lost-and-Found for the lab?
The printer isn't working and is displaying an odd error message. What should I do?
I've heard that a "virtual lab" is available so I can run Matlab and other programs remotely. How do I use it?
Q: For The Impatient: If you read nothing else in this FAQ, please read this section.
A: It is recommended that you read everything in this FAQ. It's slightly shorter than _War and Peace_ and shouldn't put you to sleep. However, if you choose to ignore this advice, please read the following bits.
Q: Where is the Lab?
A: The Lab is located on the second floor of the Weber building in rooms 205 and 206. If you enter the Weber building from the Oval, go up the stairs and turn left. The labs are just down the hall.
Q: What are the Lab's hours?
A: During the fall and spring semesters, the lab is usually open from 8am to 10pm, Monday through Thursday and 8am to 4:45pm on Friday. The lab usually closes at 4:45pm during the first week of classes and also during finals week. During the day, the one or both sides of the lab may be reserved for classes. There are currently no weekend hours.
The lab is closed during
During the 8-week summer session, the hours vary widely depending on who is around to monitor the lab, but you should expect a closing time of around 1pm.
Q: What's the best way to report problems?
A: If you are in a class, report problems to your instructor. If you are working during open hours, please report problems to the proctor on duty or mail email@example.com. Please provide as much detail as possible when reporting a problem. Comments like "printing doesn't work" are content-free and much less helpful than comments such as "I can't print to printer A from PC B when I'm in Microsoft Word and here's the error message I got."
Q: What are the specs on
A: We have 4 years of machines in the lab.
Q: What software is available?
A: Installed software includes:
Q: Who are you?
A: I'm Zube (firstname.lastname@example.org), the sys admin of the stat and math departments. You can reach me by mailing to my email address or to email@example.com or to firstname.lastname@example.org if you also want to reach the labops. In person, I'm the bloke wearing sweats, glasses and a polo shirt.
Q: Is there a Lost-and-Found for the lab?
A: Yes. During the runthrough of the lab on Friday evening, all leftover items are placed in the Lost-and-Found box. That box is kept in the main Math office (Weber 101), so ask the nice front office people to have a peek in it if you have lost something. The contents of the box are purged at the end of each semester so don't wait too long to reclaim something you've lost.
Q: The printer isn't working and is displaying an odd error message. What should I do?
A: There will be times when the printer in Weber 205 will stop working. You may see one of these messages on the printer:
79.00FE PRINTER ERROR 49.4C02 SERVICE ERROR
or something even more cryptic. If you power-cycle the printer (that is, turn it off and back on), you may find that one or two printouts come out and then the error reappears.
The cause of these errors is someone trying to print something stupidly large and/or unusual. For example, some unthinking person tries to print out the Library of Congress, discovers that the printouts never appear and then leaves. The bad print job stays in the printer queue *on the PC* and every time the printer is cleared again, the PC tries to print it again causing the error to reappear.
What to do? If you are the instructor for a class, you have several options:
If you are using the lab as a student, mail me (email@example.com) and I'll try to find the errant print job.
Q: I've heard that a "virtual lab" is available so I can run Matlab and other programs remotely. How do I use it?
A: Sadly, what you've heard is untrue. The Engineering Department runs (or used to run) a Citrix server that offers this functionality for Engineering students, but there is nothing comparable for the Math/Stat lab and there likely never will be. You must drop by Weber 205/206 when it is open to use any of the programs installed on the machines.
Q: How do I logon/logoff?
A: Most of you have been provided with a class account and password. Just log in, no muss, no fuss. STAT3 or MATH3 users must use STAT3\username or MATH3\username when logging in.
For logoff, go to Start -> Log off or Start -> Username -> Log off (win10). There is a 30 minute inactivity timeout on all machines.
Q:What is the general usage policy of the lab?
A: This lab is for mathematics and statistics people only and for mathematics and statistics work only.
Please don't give out your section password to anyone else. If you do write them down, please keep them safe.
Hacking (or cracking for you pedants), misuse of the resources, etc. will result in your account (or your class section's account) being disabled. The Acceptable Use Policy (AUP) for Computing and Networking Resources at Colorado State University is the Riot Act denoting what you shouldn't be doing.
On a personal note, enforcing etiquette is about as much fun as pulling teeth, so play nice. If you don't, everyone stands to lose.
Q: Can I lock my computer?
A: No. The purpose of the lock button was so that users could lock the machine temporarily (i.e., for as long as it takes to run to the bathroom, make a phone call, have a smoke, etc). Unfortunately, some people decided, in spite of pleas from both myself and professors, that locking the computers is heaps of fun and should be done as much as possible, so the lock button is gone.
Q: One Big Request.
A: Please do not steal from this lab, not even a mouse pad. Anything that has to be replaced comes out of some pocket, leaving less for other things.